Genpact AP Knowledge Center

Support

New Articles

  1. Genpact AP Capture 1.1.1 Release Notes

    05 JUNE 2025 Welcome to the Release Notes. What's in the Release Notes? About Main features Enhancements Resolved issues Known issues Limitations About is a GenAI and ML supported standalone independent solution that in...
  2. Genpact AP Trace 1.0 Release Notes

    Genpact AP Trace 1.0 Release Notes
  3. Optimization Configuration

    This article explains the Optimization configuration.
  4. Supervisor Overview and Configuration

    This article explains the Supervisor overview and configuration.
  5. Keyphrase Configuration

    This article explain the Keyphrase configuration.
  6. Genpact AP Advance Overview

    Genpact AP Advance Overview
  7. Genpact AP Advance 1.0 Release Notes

    Genpact AP Advance 1.0 Release Notes
  8. Skip Email Data Extraction AHD Process

    V1.1 Overview For certain intents, AI data extraction may not be required. has an option to configure an AHD process to exclude data extraction for specific intents as per your preference. Procedure From the App Launcher go to AHD Process,...
  9. Route Original Email AHD Process

    V1.1 Overview You can configure an AHD process to route the original email. In the email you can have the option to select the "From" address and choose whether to include attachments.  The case email is recorded as an interaction in the case...
  10. Dashboard and Managing List View

    V1.1 Dashboard page The dashboard offers an industry-standard modern experience designed for efficiency and ease of use. A user enjoys a refined and intuitive user interface, ensuring seamless navigation and instant access to critical insight...