Articles
Dashboard and Managing List View
V1.1 Dashboard page The dashboard offers an industry-standard modern experience designed for efficiency and ease of use. A user enjoys a refined and intuitive user interface, ensuring seamless navigation and instant access to critical insight...
Route Original Email AHD Process
V1.1 Overview You can configure an AHD process to route the original email. In the email you can have the option to select the "From" address and choose whether to include attachments. The case email is recorded as an interaction in the case...
Skip Email Data Extraction AHD Process
V1.1 Overview For certain intents, AI data extraction may not be required. has an option to configure an AHD process to exclude data extraction for specific intents as per your preference. Procedure From the App Launcher go to AHD Process,...